On our website we accept online donations to support Club Patinatge Artísic Olot (CPA Olot) and our projects.
In accordance with article 531-8 of the Catalan Civil Code, donations are irrevocable and cannot be returned. Once the donation has been completed, the funds are immediately used to support our activities and projects.
Even so, we recognize that exceptional circumstances may arise in which a donor can request the return of their donation, which will be the following:
a. Error in the will to donate: In the event that the credit card with which the donation was made has been lost as a result of theft or robbery.
b. Donation error: If an inadvertent error occurs in the amount donated, such as a typographical error or an incorrect selection of the amount.
c. Technical Problems: If you experience any technical problems during the online donation process, such as an error on the website or a problem with the payment platform. In the event that a double donation is made or an incorrect donation is made due to a technical problem, we will do our best to rectify the situation and issue a refund.
If you believe that you meet the exceptional circumstances to request a refund of a donation, you can contact us via email email@example.com as soon as possible to correct the error. In order to proceed with the process, you must provide us with full details of the donation, including the concept, amount, date and any other information you consider relevant.
We will review each donation refund request on an individual basis based on circumstances and available resources. However, if part or all of the donation has already been used in our projects, we may not be able to issue a full refund.
Once we evaluate your request, we will contact you to inform you about the refund decision. If approved, we will proceed with the reimbursement according to the payment methods used in the initial donation. Please note that the deadlines for receiving reimbursement may vary depending on the financial institution and the payment method used.
It is important for you to note that this Online Donation Refund Policy may be subject to periodic changes and updates. We recommend that you review our policy online or contact our entity to obtain the most up-to-date information.
If you have any questions or need more information about our online donation return policy, please do not hesitate to contact us through the channels provided on our website.